Order process

Pending - Payment is pending. With automated payment methods this step is very short. For bank transfer, one of our employees have to put the order manually in the next step of the process.
Processing - Payment has been received, we are processing your order. If parts are in stock, orders placed before 12 oçlock paris time, will get shipped the same day.
Complete - The order has been shipped, you should be notified by our webshop system. If not, please check your spam folder.

Payment methods

- Paypal
- Ideal
- Bancontact
- Sofort Banking
- Credit Cards
Manual via the option purchase order.
- Bank transfer, please notify us of payment.
- Manual transfer with paypal money transfer


Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (FELIXrobotics BV, Zeemanlaan 15, 3401MV IJsselstein, The Netherlands, [email protected], phone number: + 31 30 303 1387 of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than –

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Before you return a printer for maintenance, repair or an upgrade you are required to submit a ticket at support and filling out the RMA form. Unauthorized returns will be rejected without express written approval from FELIXprinters.

Categories: Order and Returns
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